FAQs
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[accordion-item title=”How do you decide on what products to offer?”]
My Life at Speed will only offer what we would use, wear or think is cool. Everything you find on our site is hand-picked and superb quality. Although we know that there are a ton of different styles out there, it has to be My Life at Speed approved to even be considered for the shop. We hope you agree and are excited to have you wearing our gear and using the great products we find.
We will continue to add new items on a weekly basis to the store. Stay in touch with all the great stories and new items by subscribing to our newsletter. We don’t ever sell our My Life at Speed list and you can securely “un-subscribe” at any time by a simple click at the bottom of the email.
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[accordion-item title=”I have a cool product, could I sell it through My Life at Speed?”]
Yes. Part of our future forward strategy is to bring our My Life at Speed-ers the best, coolest stuff right here on our store. But to stay true to who we are, we will only offer what we would wear, use or think is cool. It has to have that “it” factor.
We are also looking for local artisans who have something that they make to offer for sale too. These items would be considered as the store grows and we determine what our audience wants to see as part of the offerings. Could it be anything from a custom cafe racer to a hand hewned table to an art print? You bet! We want to really find those that create unique items. If you think you have something that could fit in well, drop us a note via the form below and let’s chat.
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[accordion-item title=”I have a cool story that is perfect for My Life at Speed. How can I submit a story?”]
We are always on the look-out for great stories, featuring people who live the adrenaline fueled lifestyle. If you are a My Life at Speed fan, you know there are no “real rules” other than it has to make people feel good, inspired and be positive. Fill out the form here if you have a great story to tell. We want to hear from you.
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[accordion-item title=”How can I stay up-to-date on what’s happening at My Life at Speed?”]
We are adding new items to the store and tons of new stories to My Life at Speed daily. It is impossible to simply “just post to social media” to keep you in the loop of all the great stuff happening on My Life at Speed. So, we have created a weekly newsletter to keep the top stories and cool stuff to buy coming to you direct to your inbox.
Just put in your name and email….voila…you are now part of our family!
P.S. We never, ever sell or use your email for anything outside of My Life at Speed. Your privacy is very important to us. If at any point you don’t want to be part of My Life at Speed, a simple click of an “un-subscribe” and you are out. We will be bummed, so please stay.
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[accordion-item title=”What payment options do you support?”]
My Life at Speed accepts PayPal and all major credit cards (Visa, MasterCard, Discover, AmEx). All transactions are secure and you will receive an email confirmation to track your order.
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[accordion-item title=”How long are products for sale?”]
Depending on the item, we might have it up for quite some time (like our signature T’s and embroidered items) but we will be doing limited edition T-shirts and other items too.
We are also encouraging the custom builders, artisans…and those that make cool stuff to contact us to offer their items for sale on the site. Depending on the item, there might be a limited number to offer and/or as little as one.
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[accordion-item title=”How do I redeem a coupon?”]
During the checkout process, there is a box that asks you if you have a coupon to redeem. Simply put in the code and it will be calculated as you get to the totals page before final submitting of the order.
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[accordion-item title=”A product I want is sold out. Can I still get it at a later date?”]
Possibly. As noted above, there are some items that we will offer only limited editions. If there is something that is sold out and you really want to see if it could be purchased, please contact us and we will see what we can do for you.
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[accordion-item title=”I need to change or cancel my order. Can you help?”]
If you change your mind about an item or an order, please contact us. As long as your items have not shipped, we are able to cancel items or change an order.
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[accordion-item title=”Will I be charged tax for my order?”]
It depends on where you live. If your state requires sales tax, we automatically include that charge in your order.
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[accordion-item title=”Can I check the status of my order online?”]
You can check your order’s status by logging into your account and going to My Orders. Once your order has shipped, we’ll drop you an email letting you know it’s on its way.
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[accordion-item title=”How is the price of shipping calculated?”]
We are excited to offer the direct cost for shipping from our partners, USPS and UPS to pass along the savings to you.
As you fill out the purchase items and fill your cart, each item is logged by weight. The weight is transferred to the shipping module and you can see the exact cost for normal and expedited shipping options.
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[accordion-item title=”Can My Life at Speed ship internationally?”]
We do ship to a pre-determined list of international countries. Please proceed to the shipping page of the check out to see if your county is included. If your country is not specified, please contact us to discuss options.
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[accordion-item title=”How can I stay up-to-date on what’s happening at My Life at Speed?”]
We are adding new items to the store and tons of new stories to My Life at Speed daily. It is impossible to simply “just post to social media” to keep you in the loop of all the great stuff happening on My Life at Speed. So, we have created a weekly newsletter to keep the top stories and cool stuff to buy coming to you direct to your inbox.
Just put in your name and email….voila…you are now part of our family!
P.S. We never, ever sell or use your email for anything outside of My Life at Speed. Your privacy is very important to us. If at any point you don’t want to be part of My Life at Speed, a simple click of an “un-subscribe” and you are out. We will be bummed, so please stay.
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[accordion title=”Returns” open=”0″]
[accordion-item title=”What is My Life at Speed’s return policy?”]
If you’re disappointed with your order, well, first of all we apologize big time. We really want you to LOVE what you purchase from My Life at Speed. Please contact us and we will get back to you right away and find a solution. We can also facilitate exchanges if you prefer going that route.
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[accordion-item title=”Should I create an account on My Life at Speed?”]
Creating a Shoppe account means that each time you login, we’ll auto-populate all your info when you check-out. The site is secure and it is a big time saver. The only field that you will have to populate each time you order, is your credit card or payment information. We don’t store any credit card information for your security.
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[accordion-item title=”What is the wish list?”]
It is a way to let you browse and add stuff to your own personal spot…and keep it there, so the next time you log in you can find the things you “wish you had” easily. You can also share your favorites via social media to let your significant other and friends see what you want for that next special occasion.
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[accordion-item title=”I have a cool story that is perfect for My Life at Speed. How can I submit a story?”]
We are always on the look-out for great stories, featuring people who live the adrenaline fueled lifestyle. If you are a My Life at Speed fan, you know there are no “real rules” other than it has to make people feel good, inspired and be positive. Fill out the form here if you have a great story to tell. We want to hear from you.
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[accordion-item title=”I know My Life at Speed shoots at lots of events. How can I order photos?”]
Patience grasshopper. We are adding a photo gallery so you can buy the great photos that you see from our My Life at Speed photographers. In the meantime, if you have a specific request and know that we might have some photos you would like to purchase, please contact us. We are happy to research and get you those images if we have them. We will come up with a mutually beneficial payment solution.
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[accordion-item title=”I couldn’t find the answer to my question on this page. How can I contact you directly? Can I talk to a real person”]
Absolutely reach out to us!! We are happy to help and yes, there are real people behind the scenes who want to help you. Simply drop us a line via this contact form and we will respond as quickly as we can. Definitely within 24 hours – but usually much less time.
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